Get in Touch with HAEYLORAN

Thank you for visiting HAEYLORAN. From choosing clothing for your pet to receiving your parcel, we want your experience to feel straightforward, informed, and supported.

Our customer care team is available to help with product details, order progress, delivery queries, returns, damaged or incorrect items, after-sales support, and business opportunities. You can reach us through the official contact details provided below.

Customer Care at a Glance

Email: service@haeyloran.com
Service Hours: Monday–Friday, 9:00 AM–5:30 PM, Eastern Time (ET)
Response Target: Within 1–2 business days (24–48 business hours)

We aim to review and answer customer messages within the response period above. Inquiries received outside our service hours will normally be reviewed during the next available business period.

Replies may take slightly longer during public holidays, major promotions, seasonal sales, new collection launches, or periods of unusually high inquiry volume.

What to Include in Your Message

For questions about an existing order, please provide your order number and the email address used at checkout. These details help us find your purchase and assist you more efficiently.

When asking about a product or reporting a concern, please also include the following where relevant:

• The product name.

• The order number, if the inquiry relates to a purchase.

• A brief explanation of your question or the problem encountered.

• Clear photographs that show the relevant details.

• A short video if the concern involves stitching, closures, decorative attachments, seams, trims, or another functional feature.

Providing complete information helps our team understand the situation and respond more accurately.

Help with Orders, Delivery, and After-Sales Matters

Our team can assist with the following:

• Checking order status and tracking information.

• Answering shipping and delivery questions.

• Providing information about pet sweaters, coats, shirts, and other pet clothing.

• Explaining sizing, fit, and product dimensions.

• Clarifying fabric and material details.

• Comparing available colors, styles, and product variations.

• Offering product care guidance.

• Reviewing damaged or defective products.

• Helping with incorrect or incomplete orders.

• Reviewing return requests and other after-sales questions.

• Directing business and wholesale inquiries.

If your HAEYLORAN pet garment arrives damaged, incorrect, or incomplete, please contact us as soon as reasonably possible. Include clear photographs of both the item and its packaging to help us assess the issue.

Guidance on Pet Clothing and Product Details

HAEYLORAN focuses on clothing for pets, including knitted sweaters, coats, shirts, and other selected garments.

If you would like more information before or after ordering, our team can help with:

• Garment dimensions and measurements.

• Fit and sizing guidance.

• Fabrics and materials.

• Knitted textures and surface finishes.

• Available colors.

• Decorative details.

• Closures and fastening features.

• Components included with the product.

• General care instructions.

• Recommended handling and storage.

• Available product variations.

Construction, fabrics, measurements, and designs can differ between items. Please provide the exact product name when requesting guidance about a particular garment so we can address the correct product.

Looking After Your Pet's Clothing

Care requirements vary between knitted garments and other textile products. Where available, check the care information supplied with your specific HAEYLORAN item to help preserve its appearance and condition.

General care considerations include:

• Avoiding unnecessary stretching of the garment.

• Keeping knitted fabrics away from sharp objects that could snag them.

• Storing clothing in a clean, dry environment.

• Following the washing or cleaning guidance provided for the individual product.

• Limiting excessive friction against delicate trims and decorative details.

• Letting damp garments dry completely before putting them away.

If you are uncertain about the appropriate cleaning method for a particular item, contact our customer care team before washing or cleaning it.

Business Partnerships and Wholesale Requests

We welcome inquiries from retailers, distributors, boutiques, commercial buyers, and other prospective business partners.

For wholesale orders, bulk purchases, distribution discussions, or other commercial opportunities, email service@haeyloran.com.

Using Business Inquiry or Wholesale Inquiry as your email subject can help us direct your message appropriately.

Please include relevant details such as:

• Your company or business name.

• Your country or intended sales region.

• The approximate quantity you wish to order.

• The product categories you are interested in.

• A short outline of the proposed cooperation.

This information helps us understand your request and the type of opportunity you would like to discuss.

Official Company Information

Brand Name: HAEYLORAN
Website: haeyloran.com
Legal Entity: Chongqing Yanteng E-Commerce Co., Ltd.
Customer Service Email: service@haeyloran.com

Registered Address:
Unit 1-183, No. 77-9 Gongnongpo, Shapingba District, Chongqing (Cluster Registration)

haeyloran.com is owned and operated by Chongqing Yanteng E-Commerce Co., Ltd.

Chongqing Yanteng E-Commerce Co., Ltd. manages the HAEYLORAN online store and is responsible for customer support, order coordination, and related e-commerce activities.

Support Throughout Your Shopping Experience

Whether you are choosing a sweater for your pet, comparing coats, checking a garment's details, following an order, or seeking after-sales assistance, we aim to make getting help clear and convenient.

For further questions, contact service@haeyloran.com.

Thank you for choosing HAEYLORAN.

HAEYLORAN — Comfort in Every Detail, Style for Every Paw.