Terms of Website Use and Purchase

Welcome to haeyloran.com, the official online store for HAEYLORAN.

These Terms describe the conditions governing your use of our website and services, including browsing products, submitting orders, making payments, receiving deliveries, and requesting returns.

When you place an order through our website, you acknowledge that you have read and accepted these Terms. Please review them carefully before completing a purchase.

A. Our Store and Business Information

HAEYLORAN is an online brand specializing in pet clothing, with a focus on everyday garments, knitted styles, seasonal outfits, and other selected pet apparel.

We aim to make shopping straightforward by providing clear product details, an accessible ordering process, and customer assistance throughout your purchase.

Brand: HAEYLORAN
Official Website: haeyloran.com
Legal Entity: Chongqing Yanteng E-Commerce Co., Ltd.

Registered Address:
Unit 1-183, No. 77-9 Gongnongpo, Shapingba District, Chongqing (Cluster Registration)

Customer Service Email: service@haeyloran.com

Chongqing Yanteng E-Commerce Co., Ltd. operates the HAEYLORAN online store and manages its customer service, order coordination, ecommerce operations, and associated business activities.

B. Understanding Our Products

Information shown on product pages

The information published on haeyloran.com is intended to help you understand our pet clothing before deciding to purchase.

Depending on the item, its product page may include:

• A description of the garment

• Product photographs

• Pricing details

• Available color choices

• Sizes or measurements

• Fabric and material information

• Available product variations

• Current availability details

We take reasonable steps to maintain accurate and current product information.

Differences in appearance

The appearance of a pet garment may differ slightly from its online photographs. Factors that can influence how an item looks include:

• Your screen brightness and display settings

• Lighting used when photographs are taken

• Variations in knitted textures

• The characteristics of different fabrics

• Decorative finishes and trims

• Minor production differences

• Individual perception of color

As a result, a knitted pet garment, seasonal outfit, or other textile item may look slightly different in person from its appearance on a digital display.

Stock and product updates

Stock levels can change without prior notice. If a product becomes unavailable after you submit an order, we may contact you to discuss an appropriate available solution.

When reasonably necessary, we may update product descriptions, images, specifications, or other listing details.

C. Prices, Promotions, and Store Corrections

Product prices on haeyloran.com appear in the currency shown while browsing or during checkout.

We may adjust prices periodically to reflect factors such as:

• Changes to seasonal collections

• Product revisions or updates

• Changes in materials or production

• Market conditions

• Sales campaigns

• Promotional events

• Offers available for a limited period

Discount codes and promotional offers may carry their own conditions. These can include expiration dates, restrictions on eligible products, minimum spending requirements, and other limitations disclosed with the promotion.

HAEYLORAN may correct evident mistakes in pricing, promotional details, product descriptions, stock information, or other store content.

If a correction materially affects an order already submitted, we may contact the customer before proceeding with fulfillment.

D. Placing an Order and Order Review

Information you provide

You are responsible for ensuring that the information submitted with your HAEYLORAN order is accurate and complete.

Checkout may require details including:

• Your name

• Your email address

• Other contact information

• Your shipping address

• The products you wish to purchase

• Your selected product variations

• Payment details

Order confirmation

After submission, an order confirmation may be delivered to the email address entered at checkout.

An automated confirmation acknowledges receipt of your order information. It does not necessarily confirm final review, acceptance, or dispatch of the order.

Circumstances that may affect fulfillment

We may review orders before preparing them for shipment. An order may be held, delayed, or canceled if circumstances prevent normal fulfillment, including:

• Failure to obtain payment authorization

• Suspected fraudulent or unauthorized activity

• A product becoming unavailable

• Differences between recorded and actual stock levels

• Missing customer information

• Incorrect delivery details

• An obvious pricing mistake

• An error in a product listing

• Other issues that prevent the order from being fulfilled normally

Where appropriate, we will attempt to reach the customer using the contact details supplied with the order.

E. Payment Conditions

Payments made through haeyloran.com may be handled by authorized external payment providers.

By submitting payment information, you confirm that the details are correct, the selected payment method is valid, and you have permission to use it. You also acknowledge that required payment authorization may be carried out and that payment approval may be necessary before fulfillment begins.

HAEYLORAN does not intentionally keep complete payment card details directly on its own servers.

Payment processors, financial institutions, and card networks may conduct authorization, verification, or security checks under their own procedures.

Please consult our Payment & Checkout Policy for further details about payment processing and checkout security.

F. Requesting an Order Change or Cancellation

If you need to modify or cancel an order, contact our customer service team as promptly as possible at service@haeyloran.com.

Our ability to accommodate the request depends on the stage your order has reached. Relevant considerations include:

• Whether processing has begun

• Whether the products are already being packaged

• Whether fulfillment has been completed

• Whether the parcel has been handed over for shipping

• Whether an alternative item requested by the customer is available

Once an order containing pet clothing has reached an advanced stage of fulfillment or has been shipped, changes or cancellation may no longer be possible.

G. Shipping and Delivery Conditions

HAEYLORAN prepares and ships orders in accordance with the current Shipping Policy.

Delivery estimates can be affected by a range of factors, including:

• The delivery destination

• The shipping service selected

• Carrier availability

• Transportation conditions

• Customs procedures

• International clearance requirements

• Weather conditions

• Holidays

• Seasonal order volumes

• Events outside our reasonable control

Accuracy of your delivery details

Please ensure that your shipping information is complete, correct, and current when placing an order.

Missing, inaccurate, or outdated details may lead to:

• Delayed delivery

• Unsuccessful delivery attempts

• A parcel being returned to the sender

• Additional shipping costs

• Other delivery difficulties

Subject to applicable law, HAEYLORAN is not responsible for delays arising solely from incorrect information supplied by the customer or from circumstances beyond our reasonable control.

H. Returns, Exchanges, and Refund Requests

Requests for returns, exchanges, and refunds are assessed under the current HAEYLORAN Return & Refund Policy.

Please contact our support team before sending any product back.

Details to include with your request

To help us review the matter, provide relevant information such as:

• Your order number

• The email address used when ordering

• The product name

• The selected size, color, or other variation, where applicable

• The reason you are requesting assistance

• Photographs, when needed

• Video evidence, where reasonably relevant

Images or video can be particularly helpful when a pet garment has torn or damaged knitted fabric, loose stitching, damaged seams, missing decorative elements, damaged trims, or an incorrect color or variation. They may also help us assess an incorrect item or an incomplete product.

Send your request to service@haeyloran.com.

The Return & Refund Policy provides the applicable eligibility conditions, procedures, exclusions, and instructions for returning products.

I. Getting Help With Your Purchase

HAEYLORAN offers customer assistance for product, store, and order-related questions.

Our support team may help with:

• Product information

• Questions about sizing or measurements

• Order progress

• Payment concerns

• Shipping information and tracking

• Delivery problems

• Return requests

• Exchanges

• Refund inquiries

• Incorrect items received

• Damaged or defective products

Each request is considered according to its circumstances and the relevant store policies.

When contacting us about an existing order, include your order number and the email address used at checkout to help us locate your purchase more efficiently.

J. Your Responsibilities When Shopping and Using Products

Before purchasing

Please review the information on the relevant product page before submitting an order.

Where provided, this includes:

• Product measurements

• Size details

• Materials

• Available colors

• Style variations

• Care guidance

• Product photographs

• Other relevant specifications

Order information and product selection

Customers are responsible for supplying accurate contact details and complete shipping information, choosing the intended product variation, and retaining their order confirmation and purchase records.

Products should be used reasonably and cared for in accordance with the applicable instructions.

Caring for pet clothing

Knitted and textile pet garments require appropriate handling and care.

Take reasonable precautions to prevent unnecessary stretching, snagging, excessive rubbing, unsuitable washing, or other handling that could damage fabrics, stitching, trims, or decorative features.

K. Services Provided by Other Companies

HAEYLORAN may engage independent companies to help operate and support the online store.

Their services may include:

• Processing payments

• Shipping orders

• Managing logistics

• Providing ecommerce technology

• Supporting website infrastructure

• Detecting and preventing fraud

• Providing analytics

• Supporting customer service systems

• Performing other technical or operational functions

These providers may have their own terms, privacy practices, service conditions, and operating procedures.

Depending on the circumstances, their services may be governed by the applicable agreement involving HAEYLORAN, the customer, and/or the relevant provider.

L. Revisions to These Terms

We may update these Terms of Website Use and Purchase when reasonably necessary.

Revisions may reflect:

• Changes in business operations

• Improvements to the website

• The introduction of store features

• Changes to available services

• Updates to internal procedures

• Legal requirements

• Regulatory developments

• Changes to related store policies

The latest version will be published on haeyloran.com.

Please review these Terms periodically, especially before submitting a new order.

M. Contact and Company Information

For questions concerning these Terms, your order, payments, delivery, returns, HAEYLORAN pet clothing, or customer assistance, please contact us using the details below.

Customer Service Email: service@haeyloran.com
Official Website: haeyloran.com
Brand: HAEYLORAN

Legal Entity: Chongqing Yanteng E-Commerce Co., Ltd.

Registered Address:
Unit 1-183, No. 77-9 Gongnongpo, Shapingba District, Chongqing (Cluster Registration)

haeyloran.com is owned and operated by Chongqing Yanteng E-Commerce Co., Ltd.

Chongqing Yanteng E-Commerce Co., Ltd. manages the HAEYLORAN online store and is responsible for customer service, order coordination, ecommerce operations, and related activities.