Payment & Checkout Policy

HAEYLORAN aims to make checkout clear and secure for customers shopping for pet clothing at haeyloran.com.

Our collection focuses on clothing for pets, including everyday outfits, knitted styles, seasonal apparel, and other selected garments. The payment methods available for your purchase will appear at checkout.

1. Paying for Your Order

Purchases made through haeyloran.com can be completed using the payment options offered during checkout.

Availability may depend on your country, device, selected currency, and the payment services supported at the time you place your order. These options may include major credit cards, debit cards, digital wallets, and supported regional payment services.

A payment method can only be used if it is displayed as available at checkout. All required payments must receive successful authorization before HAEYLORAN can proceed with order fulfillment and shipment.

2. Reviewing Prices and Your Final Total

The complete amount payable will be presented at checkout before you submit your order.

Depending on the purchase, this amount may reflect:

• The price of the products ordered

• Shipping costs

• Handling fees

• Packaging charges

• Applicable taxes

• Promotional discounts

• Any other charges clearly identified before payment

Product charges for HAEYLORAN orders may relate to everyday pet clothing, knitted pet garments, seasonal outfits, or other selected pet apparel.

Please check the full order total carefully before confirming your purchase.

3. Applying Discounts and Promotional Offers

When a promotion is available, an eligible discount code may be entered during checkout. Codes will only be accepted when the purchase satisfies the terms of the relevant offer.

Promotional conditions may include:

• A minimum spending requirement

• Eligibility limited to certain product categories

• Restrictions to specified collections

• A defined promotional period

• Single-use limitations

• Customer eligibility conditions

• Additional requirements stated with the offer

Each promotion is governed by the conditions provided for that particular offer.

4. Checkout Currency and Bank Charges

Orders are generally processed in USD, unless checkout displays another supported currency.

Where your card or payment account uses a different currency, your bank or payment provider may convert the transaction amount. The institution handling your payment may also charge foreign transaction fees, currency conversion fees, international processing fees, or other banking charges.

Exchange rates and any related financial institution fees are set independently by the relevant provider. HAEYLORAN does not determine or control these rates or charges.

5. Taxes, Duties, and Destination Charges

Additional charges may apply according to the delivery destination and applicable laws or regulations.

These charges may include sales tax, value-added tax (VAT), import duties, customs charges, government fees, and other fees specific to the destination.

Amounts collected at checkout: Any tax or other charge collected directly during checkout will be shown before you complete payment.

Amounts assessed after shipment: Customs authorities, carriers, or local agencies may assess certain charges after your order has shipped.

Where applicable, these destination-related amounts are determined independently and may fall outside HAEYLORAN’s control.

6. Payment Authorization and Verification

When you submit an order, your bank, card issuer, payment processor, or another financial institution may carry out checks to authorize and verify the transaction.

These checks may address:

• Whether sufficient funds are available

• The transaction amount

• Shipping charges and applicable taxes

• Regional fees connected with payment

• The billing information provided

• Fraud-prevention requirements

• Transaction security

A temporary pending authorization may appear on your account while the transaction is being completed. Your bank or payment provider determines when that authorization is updated or released, according to its own procedures.

7. Understanding Temporary Holds

An attempted purchase may result in a temporary authorization hold on your account. This allows the payment provider to check that the selected payment method is valid and that sufficient funds are available.

A pending authorization does not necessarily represent an additional payment or a duplicate charge.

If the transaction is not completed, the hold will generally be removed in line with the processing schedule of your bank, card issuer, or payment provider. HAEYLORAN cannot control the time an independent financial institution takes to release a pending authorization.

8. Checkout Security

HAEYLORAN uses checkout and payment systems intended to support secure transaction processing. Appropriate encryption and security technologies may be applied to help protect customer and payment information during checkout.

HAEYLORAN does not intentionally retain complete payment card numbers, CVV security codes, or full online banking passwords directly on its own servers.

To support a safer shopping environment, orders may be examined for unusual transaction activity, suspected fraud, unauthorized payment attempts, inconsistencies in payment information, and other security concerns.

9. Additional Checks Before Fulfillment

As part of its efforts to reduce unauthorized transactions and protect customers, HAEYLORAN may review certain orders before they are fulfilled.

Further review may be required where an order involves:

• An unusually high purchase value

• Purchasing behavior that appears unusual

• Multiple payment attempts

• Payment details that need additional verification

• Information flagged by automated security screening

• Other activity that appears inconsistent with ordinary transactions

Where necessary, we may request further information before proceeding with fulfillment.

These checks are intended to protect customers, support payment-system security, and help maintain secure transactions.

10. If Your Payment Is Declined

A payment may fail or be declined for several reasons, including:

• Card details entered incorrectly

• Insufficient available funds

• An expired card

• Incorrect billing information

• Billing details that differ from bank records

• Security restrictions

• Fraud-prevention checks

• Regional payment limitations

• Restrictions imposed by the card issuer

• Restrictions imposed by the payment provider

If a payment attempt is unsuccessful, first check the information you entered at checkout.

You may need to speak with your bank, card issuer, or payment provider to understand the reason for the decline before attempting payment again.

11. Duplicate Charges or Unrecognized Payments

Please contact our customer support team promptly if you believe that a HAEYLORAN order has been charged more than once or if you identify a payment you do not recognize.

We can examine the transaction details available to us and help establish whether a payment issue has occurred.

If we confirm an incorrect charge and a refund is appropriate, it will generally be handled through the applicable payment and refund procedures.

12. Receiving an Approved Refund

Approved refunds for eligible HAEYLORAN returns will generally be issued to the original payment method once the required return review is complete.

The time it takes for the refund to appear in your account may depend on:

• Your bank or card issuer

• The payment processor

• The payment method used for the purchase

• The processing schedule of the relevant financial institution

After HAEYLORAN processes a refund, your financial institution may need additional time to post it to your account.

The internal processing timelines of independent banks and payment providers are outside HAEYLORAN’s control.

13. Payment Data and Privacy

HAEYLORAN handles payment-related information in accordance with applicable privacy and data-protection requirements.

Completing a transaction may involve independent service providers, including payment processors, banks, card networks, financial institutions, digital wallet providers, and other payment service organizations.

These providers may handle transaction information under their own privacy policies, security standards, and legal obligations.

Please keep sensitive financial credentials out of email correspondence. Do not email HAEYLORAN any of the following:

• Complete credit or debit card numbers

• CVV numbers or other card security codes

• Online banking passwords

• Account authentication credentials

• Other sensitive information used to secure payments

14. Customer Support and Business Details

For assistance with payments, billing, orders, or any HAEYLORAN pet clothing product, please contact our customer support team.

Brand: HAEYLORAN
Customer Support Email: service@haeyloran.com
Website: haeyloran.com

Legal Entity: Chongqing Yanteng E-Commerce Co., Ltd.

Registered Address:
Unit 1-183, No. 77-9 Gongnongpo, Shapingba District, Chongqing (Cluster Registration)

The website haeyloran.com is operated by Chongqing Yanteng E-Commerce Co., Ltd.

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