HAEYLORAN Privacy Policy

This policy explains how HAEYLORAN collects, uses, retains, discloses, and safeguards personal information when you browse haeyloran.com, purchase pet clothing, contact our support team, or otherwise engage with our online store.

HAEYLORAN focuses on pet apparel, including sweaters, coats, jackets, shirts, and other selected garments for everyday and seasonal wear.

Certain features or services may be accompanied by additional privacy notices. If any such notice conflicts with this policy, this Privacy Policy takes precedence to the extent of that inconsistency.

1. The Business Responsible for Your Information

Throughout this policy, “HAEYLORAN,” “we,” “our,” and “us” refer to the business that operates the HAEYLORAN online store.

Brand: HAEYLORAN
Website: haeyloran.com
Legal Entity: Chongqing Yanteng E-Commerce Co., Ltd.
Registered Address: Unit 1-183, No. 77-9 Gongnongpo, Shapingba District, Chongqing (Cluster Registration)
Support Email: service@haeyloran.com

The HAEYLORAN store is operated by Chongqing Yanteng E-Commerce Co., Ltd.

2. Personal Information We May Receive

The information we collect varies according to how you interact with our website, make purchases, use our services, or communicate with us. It may include customer details, payment-related information, support correspondence, and technical data.

Details Provided During Shopping and Ordering

When you place an order or communicate with our store, you may provide information such as:

• Your name.

• Your email address.

• Your telephone number.

• Your delivery address.

• Your billing address.

• Details of your order.

• Your purchase history.

• Account information, where an account is available.

We may use these details to process and fulfill orders for HAEYLORAN pet clothing, including sweaters, jackets, shirts, coats, and other garments.

Information Connected with Payments

Completing a purchase may require the collection of information needed to verify, authorize, and process the transaction.

Depending on the payment method, this may include payment card details, billing details, transaction records, and other information required to complete payment processing.

Authorized third-party payment providers may handle these transactions.

Messages and Customer Support Records

When you contact HAEYLORAN, we may collect and retain the information included in your correspondence.

This can include:

• General questions about our store.

• Order inquiries.

• Shipping and delivery requests.

• Return or refund requests.

• Complaints.

• Questions or concerns about products.

• Customer service correspondence.

• Chat records or other communication history.

Technical Details and Browsing Activity

Some information may be collected automatically when you visit haeyloran.com.

This may include:

• Your IP address.

• Browser type.

• Device type.

• Operating system.

• Activity on our website.

• Information about your interactions with the store.

• Referral information.

• Technical identifiers.

Where reasonably necessary, we may use this information to maintain the website, support transactions, provide services, improve site functionality, and carry out business operations.

3. Purposes for Using Personal Information

We may process personal information to run our online store, fulfill customer requests, and support the services associated with shopping at HAEYLORAN.

These purposes may include:

• Operating and maintaining haeyloran.com.

• Processing purchases.

• Managing payment transactions.

• Preparing and fulfilling pet clothing orders.

• Arranging shipping and delivery.

• Providing customer support.

• Answering inquiries.

• Administering returns and refunds.

• Addressing order-related problems.

• Improving website functionality.

• Understanding how visitors use and interact with our store.

• Improving our products and the shopping experience.

• Sending order updates and service communications.

• Sending marketing messages where permitted.

• Identifying and helping prevent fraud.

• Protecting customer accounts and transactions.

• Investigating technical or security concerns.

• Fulfilling applicable legal and regulatory obligations.

Personal information may also be processed for other reasonable purposes connected with the activities outlined above.

4. Circumstances in Which Information May Be Shared

HAEYLORAN does not sell personal information to third parties solely for their own independent commercial profit-making purposes.

We may, however, disclose personal information where reasonably necessary to operate our business, provide services, support advertising and measurement activities, satisfy legal requirements, or protect our customers and our rights.

Operational Service Providers

We may engage third-party businesses to provide services that support our store. Their work may involve:

• E-commerce platforms and technology.

• Website hosting.

• Payment processing.

• Order fulfillment.

• Shipping and logistics.

• Customer service.

• Fraud prevention.

• Data storage.

• Technical infrastructure and systems.

These providers may process personal information as necessary to perform services on our behalf.

Analytics, Advertising, and Measurement Partners

We may work with partners that help us evaluate website activity, understand customer interactions, measure advertising results, improve marketing campaigns, optimize services, and present more relevant advertising or content.

Depending on the technologies involved, your location, and your privacy preferences, these partners may receive information about your browser, device, cookies, advertising identifiers, or interactions with our website.

AppLovin and Related Advertising Activities

HAEYLORAN may use AppLovin in connection with advertising, campaign measurement, marketing optimization, and related activities.

AppLovin and participating advertising partners may process information such as:

• Advertising identifiers.

• Device details.

• Website interaction data.

• Information about engagement with advertisements.

The use of these technologies may depend on applicable privacy requirements, your consent selections, device or browser settings, and other privacy choices.

Legal, Protective, and Business Purposes

Information may also be disclosed when reasonably necessary to:

• Meet legal obligations.

• Respond to valid legal requests.

• Protect HAEYLORAN’s legal rights.

• Protect customers or other individuals.

• Prevent or investigate fraudulent activity.

• Maintain the security of information and networks.

• Investigate misuse of our website or services.

• Support a merger, acquisition, restructuring, transfer of assets, or comparable business transaction.

5. Cookies and Other Website Technologies

Our website may use cookies, pixels, scripts, tags, and similar technologies.

These tools may help us:

• Provide essential website functions.

• Maintain the contents of your shopping cart.

• Remember certain preferences.

• Assess website performance.

• Analyze visitor behavior.

• Improve the customer experience.

• Evaluate advertising effectiveness.

• Support marketing activities.

• Offer certain personalized features.

Your browser settings and any available privacy controls may allow you to manage, block, or delete certain cookies.

Restricting some cookies may affect how the website performs or prevent particular features from being available.

6. Safeguarding Personal Information

HAEYLORAN applies reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, alteration, misuse, disclosure, or loss.

Although we take reasonable precautions, no online service, electronic storage system, or method of transmitting information over the internet can be guaranteed to provide complete security.

7. Processing Information Across Borders

Because we operate an online store and may work with providers in different jurisdictions, your personal information may be transferred to or processed in a country other than the one where it was initially collected.

Such processing may support:

• Payment transactions.

• Website operations.

• Order fulfillment.

• Shipping and logistics.

• Customer service.

• Analytics.

• Advertising.

• Other legitimate business activities.

Where required, we will handle international transfers and processing in accordance with applicable legal requirements.

8. Retention of Personal Information

We may keep personal information for the period reasonably necessary to carry out the purposes for which it was collected.

The appropriate retention period may depend on:

• Orders that are being processed or have been completed.

• Ongoing customer support needs.

• Financial and accounting record requirements.

• Fraud-prevention considerations.

• Legal or regulatory duties.

• The resolution of disputes.

• Enforcement of contracts or agreements.

Once personal information is no longer reasonably needed, it may be deleted, anonymized, or otherwise managed in accordance with applicable requirements.

9. Your Privacy Choices and Available Rights

The rights available to you depend on the laws that apply in your country, state, province, or region.

Subject to those laws, you may be entitled to request:

• Access to certain personal information.

• Correction of inaccurate details.

• Deletion of information that is eligible for removal.

• Restrictions on certain processing activities.

• An objection to particular uses of your information.

• Withdrawal of consent where consent is the basis for processing.

• An opt-out from certain promotional communications.

The availability, scope, and application of these rights vary according to the relevant law.

To submit a privacy request, please use the contact details in the final section of this policy. We may need to confirm your identity before completing certain requests.

10. Links to Independent Websites and Services

Our website may include links to websites or services operated by third parties independently of HAEYLORAN.

Those providers may apply their own terms, privacy policies, and information-handling practices. We do not control the privacy practices of independent third-party websites.

Before providing personal information to another service, we encourage you to review its privacy information.

11. Information Relating to Children

HAEYLORAN’s services are not specifically intended for or directed toward children under 13 years of age.

We do not knowingly seek to collect personal information from children under 13 without appropriate parental or legal authorization where such authorization is required.

If we become aware that a child’s information has been collected improperly, we may take reasonable measures to delete it or otherwise address the situation.

12. Changes to This Policy

We may revise this Privacy Policy periodically to reflect developments in our business or information-handling practices.

Reasons for an update may include:

• Changes in business operations.

• Updates to the website.

• The introduction of services or technologies.

• Changes in how information is processed.

• New legal or regulatory requirements.

Any revised version will be published on haeyloran.com.

Please review this page periodically to remain informed about our current privacy practices.

13. Privacy Questions and Requests

If you would like to ask a question about this policy, understand how HAEYLORAN handles personal information, or submit a privacy-related request, please contact us using the following details.

Customer Support Email: service@haeyloran.com
Store Name: HAEYLORAN
Official Website: haeyloran.com
Legal Entity: Chongqing Yanteng E-Commerce Co., Ltd.
Registered Address: Unit 1-183, No. 77-9 Gongnongpo, Shapingba District, Chongqing (Cluster Registration)

HAEYLORAN aims to handle personal information responsibly while offering a clear and reliable shopping experience for pet sweaters, coats, jackets, shirts, and other selected pet clothing.