HAEYLORAN Help Center & Frequently Asked Questions

Welcome to HAEYLORAN. Here you will find answers to common questions about our pet clothing, placing orders, delivery, payments, and after-sales support.

HAEYLORAN is an online brand focused on pet apparel, bringing together comfort, everyday practicality, and expressive style. Our collections are available through our official online store, with shipping to supported locations in the United States, Europe, and other international markets.

We aim to make product information easy to understand, shopping straightforward, and assistance accessible whenever you need it.

If your question is not answered here, email service@haeyloran.com.

Getting to Know HAEYLORAN

What does HAEYLORAN specialize in?

HAEYLORAN specializes in clothing for pets, with styles selected for comfort, versatility, and everyday wear.

Depending on the collection, our range may include:

• Pet sweaters and knitted garments.

• Pet coats and jackets.

• Everyday pet shirts.

• Pet hoodies and sweatshirts.

• Lightweight seasonal clothing.

• Decorative outfits for special occasions.

• Other selected pet apparel.

Our aim is to offer clothing that brings together suitable coverage, comfortable textures, and distinctive details for different seasons and occasions.

Where is the official store?

You can shop our available collections at haeyloran.com.

Our online store serves supported destinations, including the United States, Europe, and other international markets. Shipping availability may change according to carrier coverage, destination restrictions, and fulfillment requirements.

Which company operates HAEYLORAN?

The HAEYLORAN online store is owned and operated by Chongqing Yanteng E-Commerce Co., Ltd.

The company manages store operations, customer service, order coordination, and related e-commerce activities.

Choosing Pet Clothing

What kinds of clothing are available?

Our collection primarily consists of pet apparel, with available styles varying as the range is updated.

You may find knitted sweaters, coats, jackets, shirts, hoodies, lightweight garments, decorative outfits, and other seasonal clothing.

Available sizes, colors, patterns, fabrics, finishes, and designs may differ between products and collections.

How do I choose a suitable item for my pet?

Please read the individual product page before placing an order. Where applicable, the information provided may cover:

• Garment design and intended style.

• Fabric or material details.

• Sizes and measurements.

• Available colors.

• Knitted or other textile features.

• Decorative elements.

• Product variations.

• Care recommendations.

• Fit and wearing information.

For pet clothing, review the measurements and any sizing guidance supplied for the particular garment. Where a size chart is available, compare it with your pet’s relevant measurements, such as chest circumference, neck circumference, and back length.

If you need more information about a product or its fit, contact service@haeyloran.com.

Placing and Managing an Order

How can I make a purchase?

Browse the collections at haeyloran.com, choose your preferred items and variations, and add them to your cart. When you are ready, proceed to checkout.

Before submitting the order, carefully review:

• The products selected.

• Each item’s size, color, and variation.

• Quantities.

• Your delivery address.

• Your contact details.

• The selected shipping option.

• The total order amount.

• Your payment information.

Once these details are correct, follow the checkout prompts to complete your purchase.

How do I request an order update?

Email our support team at service@haeyloran.com if you need help checking an existing order.

Please include both your order number and the email address used at checkout. These details help us locate your purchase and review your inquiry more efficiently.

Delivery and Tracking

Where can orders be shipped?

HAEYLORAN ships to supported destinations in the United States, Europe, and other international markets.

Availability is subject to factors that may include:

• The destination country.

• The postal area or delivery region.

• Carrier service coverage.

• Available logistics arrangements.

• Product-related restrictions.

• Order fulfillment requirements.

Shipping costs and estimated delivery times can vary by destination. Please consult our Shipping Policy for further details.

How will I receive tracking information?

Where tracking is available, shipment information is generally provided once your order has been processed and dispatched.

A carrier’s tracking system may take time to display the first update, so tracking details may not become active immediately after shipment.

For assistance with tracking or delivery, email service@haeyloran.com and include your order number.

Returns, Exchanges, and Refund Assistance

Can I return a purchase?

Products that meet the applicable requirements may be returned under our Return & Refund Policy.

Contact our support team within the relevant return period if you need assistance with:

• Returning an item.

• Requesting an exchange.

• Requesting a refund.

• A product that arrived damaged.

• An incorrect item.

• An order with missing items or components.

Eligibility depends on the condition of the product, the reason for your request, and the terms of the Return & Refund Policy.

Send return-related inquiries to service@haeyloran.com.

What should I include in a return or refund request?

Please provide enough information for our team to understand the request and identify the purchase, including:

• Your order number.

• The email address entered at checkout.

• The product name.

• The reason for requesting a return or refund.

• A description of any issue.

• Clear photographs, where relevant.

• A short video if it helps demonstrate a functional or construction-related problem.

For damaged, incorrect, or incomplete pet clothing orders, useful photographs may show:

• Torn fabric or knitted sections.

• Loose stitching.

• Open or damaged seams.

• Missing decorative elements.

• Damaged trims or fastenings.

• An incorrect color, size, or variation.

• Missing garments or included components.

• Damage to the packaging.

Providing complete, clear information can help reduce delays while your request is being reviewed.

Payments and Checkout

What payment options are supported?

You can use the payment methods displayed as available during checkout.

Depending on your location and the payment services available for your transaction, options may include:

• Credit cards.

• Debit cards.

• Other supported methods offered by participating third-party payment providers.

The available options will be shown before you complete your order.

Please refer to our Payment & Security Policy for more information about payment processing and checkout security.

Privacy and Customer Information

How is my personal information handled?

HAEYLORAN respects customer privacy and handles personal information in accordance with our Privacy Policy.

That policy describes how information may be collected, used, processed, stored, and shared in connection with:

• Use of our website.

• Checkout and payment-related activities.

• Order processing.

• Customer service.

• Marketing activities.

• Related business operations.

For the full explanation, please review the Privacy Policy available at haeyloran.com.

Contacting Our Team

How can I get assistance?

Our customer support team can help with product questions, orders, payments, shipping, returns, refunds, and other store-related inquiries.

Email: service@haeyloran.com

For questions about an existing purchase, include your order number and any other relevant order details so that we can review the matter efficiently.

Store Ownership and Business Information

Detail	Information
Brand	HAEYLORAN
Official website	haeyloran.com
Legal entity	Chongqing Yanteng E-Commerce Co., Ltd.
Registered address	Unit 1-183, No. 77-9 Gongnongpo, Shapingba District, Chongqing (Cluster Registration)
Customer support	service@haeyloran.com

haeyloran.com is owned and operated by Chongqing Yanteng E-Commerce Co., Ltd.

Chongqing Yanteng E-Commerce Co., Ltd. is responsible for running the HAEYLORAN online store, providing customer support, coordinating orders, and carrying out related e-commerce activities.

Shopping with HAEYLORAN

We aim to make choosing pet clothing at haeyloran.com convenient and easy to navigate.

You can explore our latest collections, read available product information, compare garment options, select sizes and styles, place an order, receive available shipping updates, and contact our team whenever assistance is needed.

Whether you are choosing a sweater for cooler days, finding an everyday outfit for your pet, selecting pet clothing as a gift, or following up on an existing purchase, we aim to provide clear information throughout your shopping experience.

For any additional questions, reach us at service@haeyloran.com.

Thank you for shopping with HAEYLORAN.