HAEYLORAN Product Warranty Policy

HAEYLORAN wants every item of pet clothing to reach you in suitable condition and meet reasonable expectations for its materials, finish, construction, and workmanship.

Our collection focuses on pet apparel, including sweaters, coats, jackets, shirts, and other selected clothing styles. Products may undergo checks before dispatch to help confirm that they are ready for delivery.

Pet garments can include delicate fabrics, knitted sections, seams, fastenings, decorative trims, and other details that require considerate handling. We take reasonable care when preparing these items for shipment.

If an eligible HAEYLORAN product is delivered damaged, defective, incomplete, or affected by another issue covered by this policy, our support team will review the circumstances and determine an appropriate solution.

1. Coverage Duration and Purpose

Most eligible HAEYLORAN products carry a 30-day limited warranty, starting on the date the order is confirmed as delivered.

This warranty applies to qualifying faults associated with manufacturing, materials, construction, assembly, or workmanship. Certain product failures that develop during reasonable, intended use may also qualify.

Following approval of a claim, the available solution may include:

• Replacement of the affected item.

• A comparable replacement of a similar type and value.

• Store credit, where appropriate.

• Assistance with repairs, where reasonably available.

• A refund, where applicable and permitted.

Ordinary wear, accidental damage, natural aging, misuse, and deterioration caused by regular use are generally outside the scope of this warranty.

2. Issues Eligible for Review

Defects in Materials or Workmanship

A pet garment may qualify for coverage if a defect in its fabric, stitching, assembly, construction, or workmanship becomes apparent within the warranty period.

The defect must not be the result of improper care, misuse, accidental damage, or unreasonable handling.

Faults in Seams, Fastenings, or Decorative Features

Manufacturing-related issues that may be covered include:

• Defective or loose stitching.

• Faulty seams.

• Closures or fastenings that are defective.

• Decorative elements that were not properly secured.

• Incorrectly attached edging or trims.

• Decorative patches, pom-poms, or similar details that detach because of faulty construction.

• Comparable defects affecting other garment components.

These issues may qualify if they are present when the item arrives or develop during reasonable normal use because of a manufacturing defect.

Construction and Attachment Problems

Certain weaknesses in a garment’s construction may also be eligible for warranty review, including:

• Unusual separation along seams.

• Faulty attachment points.

• Components that were not securely fitted.

• Defective garment construction.

• Abnormal separation of fabric panels or decorative details.

• Other structural faults unrelated to customer handling or normal wear.

Damage or Defects at Delivery

Pet clothing that arrives torn, visibly damaged, incomplete, defective, or otherwise unusable may qualify for review under this policy.

3. Conditions Generally Excluded

This warranty does not ordinarily cover damage or deterioration arising from:

• Normal wear and tear.

• Pilling that develops through regular use.

• Surface rubbing or abrasion.

• Natural aging of fabric and other textile materials.

• Unsuitable storage conditions.

• Incorrect washing or cleaning.

• Misuse or abuse.

• Accidental damage.

• Repairs carried out without authorization.

• Unauthorized alterations.

• Modifications made after delivery.

• Excessive stretching.

• Exposure to harsh chemicals.

• Excessive moisture.

• Abrasive cleaning substances.

• Improper maintenance.

• Tearing or breakage caused by customer handling.

• Snagging or damage caused by a pet’s chewing, scratching, or biting.

• Crushing or excessive pressure.

• Burns or other heat damage.

• Loss or theft.

• Other events unrelated to a defect in manufacturing, materials, or workmanship.

A claim may also be declined where reasonable evidence shows that improper treatment, misuse, alterations, unauthorized repairs, or another excluded event materially affected the product’s condition or usable life.

4. Reporting a Problem and Preparing Your Claim

If an item arrives damaged, defective, incomplete, or without an included component, please contact us as soon as reasonably possible.

Warranty requests should be sent to service@haeyloran.com. To help our team assess the issue, include:

• Your order number and relevant order information.

• Your full name and contact details.

• A clear explanation of the problem.

• Clear photographs of the affected area.

• A short video if it would demonstrate the issue more effectively.

• Photographs of the parcel and packaging if transportation damage may be involved.

For pet clothing, useful supporting evidence may show:

• Torn fabric or knitted sections.

• Loose or defective stitches.

• Open or separated seams.

• Detached decorative features.

• Damaged closures or fastenings.

• Missing trims.

• Incorrectly attached garment components.

• Unusual garment deformation.

• Missing items or included parts.

• Other visible manufacturing defects.

Please retain the affected garment, its packaging, labels, and any loose or damaged components until our support team has reviewed the request and provided further instructions.

We will assess the information submitted to determine whether the issue falls within this warranty. Reasonable verification may be required before a replacement, store credit, refund, repair assistance, or another remedy is approved.

5. Additional Information for Shipping Damage

If the outer parcel or the pet clothing inside appears damaged upon delivery, please notify our customer support team.

To help establish whether the damage occurred during transportation, we may request photographs of:

• The outside of the parcel.

• The shipping label.

• The damaged HAEYLORAN item.

• Any protective inner packaging.

• The damaged components shown together with their packaging.

Keep the parcel, protective materials, and other shipping packaging until the review has been completed. These materials can help us understand how the damage may have occurred.

6. Replacements and Other Approved Solutions

When a warranty claim is accepted, HAEYLORAN may offer a replacement or another appropriate solution based on stock availability and the circumstances of the case.

If the original pet garment, size, color, pattern, design, or variation is unavailable, possible alternatives include:

• An item of a comparable type and value.

• Store credit.

• Another reasonable solution appropriate to the approved claim.

Any replacement product will be subject to the applicable warranty conditions associated with that replacement item.

7. Refunds Following a Warranty Review

Acceptance of a warranty claim does not automatically entitle the customer to a full refund.

Refund eligibility is assessed with reference to:

• The nature of the defect.

• The condition of the item.

• The circumstances surrounding the claim.

• Applicable law.

• Relevant store policies.

• The terms of our Return & Refund Policy.

Approved refunds are generally issued to the original payment method.

The time required for the funds to appear depends on the original payment method and the processing arrangements of your bank, card issuer, payment provider, or payment processor.

HAEYLORAN does not control the processing timelines of independent financial institutions.

8. How This Warranty Relates to Returns

This limited warranty operates separately from our Return & Refund Policy.

Warranty coverage primarily concerns qualifying manufacturing faults, defective materials, workmanship issues, construction defects, and certain eligible product failures.

Requests arising from non-defect reasons are generally assessed under the Return & Refund Policy. These may include:

• A change of mind.

• Personal preference.

• An unsuitable style.

• A preference for another color.

• An unsuitable fit or preferred size.

• Other reasons unrelated to a product defect.

If the warranty period has expired, you may consult the Return & Refund Policy to check whether another return option is available.

9. Caring for HAEYLORAN Pet Clothing

Appropriate care can help maintain the appearance, softness, construction, and usable life of pet sweaters, coats, jackets, shirts, and other garments.

We recommend the following care practices:

• Handle knitted sections and delicate fabrics gently.

• Avoid pulling or stretching garments unnecessarily.

• Keep clothing away from sharp objects.

• Limit excessive rubbing and friction.

• Follow any care instructions provided for the individual product.

• Keep garments away from harsh chemicals.

• Avoid abrasive cleaning products.

• Let damp clothing dry completely before putting it into storage.

• Avoid high temperatures unless the product’s care instructions expressly permit them.

• Store items in a clean, dry place.

• Avoid prolonged compression that could distort the garment or its decorative details.

• Avoid unauthorized repair methods.

• Check seams, trims, and fastenings periodically.

• Use gentle cleaning methods appropriate for the specific material.

Minor surface changes may occur naturally in some fabrics and knitted materials during regular use. These changes do not necessarily mean that the product has a manufacturing defect.

10. Your Statutory Consumer Rights

This limited warranty is offered in addition to any rights you have under applicable consumer protection laws and our separate Return & Refund Policy.

Nothing in this policy is intended to exclude, limit, or waive a legal right that cannot lawfully be restricted.

If mandatory consumer protection requirements provide additional rights or remedies beyond those outlined here, those statutory protections remain applicable.

11. Warranty Support

For questions about product quality, warranty coverage, damaged or defective pet clothing, missing components, or a request already under review, please contact HAEYLORAN customer support.

Email: service@haeyloran.com

Response time: We aim to reply to customer support inquiries within 24–48 hours.