Shipping & Delivery

At HAEYLORAN, we aim to keep every stage of your order clear, from confirmation and preparation to dispatch and arrival.

Our store specializes in pet clothing, including knitted pet sweaters, coats, shirts, and other selected garments. This policy describes how orders placed through our online store are processed, packaged, shipped, tracked, and delivered.

01 / Processing Your Order

Usual preparation time: 1–3 business days after successful payment confirmation.

Business days do not include weekends or public holidays. During seasonal shopping peaks, promotional campaigns, major sales, public holidays, or periods of unusually high demand, preparation may occasionally take longer.

Once an order reaches fulfillment, packaging, or an advanced stage of processing, changes and cancellations may no longer be possible.

After preparation is complete and the parcel has been handed over for shipment, we will normally send a shipping confirmation email when tracking details become available.

02 / Delivery Estimates

Estimated transit time after dispatch: approximately 7–20 business days.

The delivery estimate applies to transportation after dispatch. It is separate from the initial 1–3 business days needed to prepare your order.

The actual arrival time may be affected by:

• The destination country or region.

• Carrier availability and local delivery conditions.

• Customs clearance procedures.

• Holidays and seasonal shipping volumes.

• Severe weather and carrier backlogs.

• Unexpected transportation disruptions.

• Other circumstances beyond reasonable control.

These timeframes are estimates and do not represent a guaranteed delivery date.

03 / Shipping Fees at Checkout

Shipping charges for orders placed through haeyloran.com are calculated at checkout.

The amount may vary according to the delivery destination, shipping method, parcel weight and dimensions, number of items, types of pet clothing ordered, and logistics services available for the shipment.

Our logistics systems and participating delivery providers may calculate rates using the details of your order. Before you complete your purchase, you will be able to review the applicable shipping charges and any taxes collected at checkout.

04 / Packaging and Preparation

HAEYLORAN takes reasonable care when preparing products for shipment. Pet knitwear, coats, shirts, decorative trims, attached embellishments, fasteners, and other garment details may be affected by pressure, moisture, friction, or unsuitable handling during transportation.

For this reason, packaging arrangements may differ by product. Preparation may involve protective wrapping, inner cushioning or protective materials, product bags or boxes, extra protective layers, secure parcel sealing, and checks of the item's condition before dispatch.

These precautions are intended to reduce the risk of crushing, snagging, staining, loss of shape, and other damage during transit.

When the parcel arrives, please look over both the outer packaging and the items inside for visible damage or unusual signs of handling. If the parcel looks damaged, take clear photographs before opening it whenever reasonably possible. Keep the packaging until any related issue has been resolved.

05 / Following Your Shipment

When tracking is available, the details will normally appear in your shipping confirmation email. You can use them to follow the parcel through the tracking system supported by the carrier.

Tracking activity may not appear immediately after dispatch. The time before the first scan becomes visible can vary with the carrier, destination, and logistics network.

A temporary period without new scans does not necessarily mean that the parcel has stopped moving.

06 / When Transportation Takes Longer

Our logistics providers aim to deliver within the estimated timeframe, although delays can occur. Possible causes include:

• Disruptions to carrier services.

• Customs inspections or clearance delays.

• Extreme weather or holiday service interruptions.

• Local strikes or restricted delivery areas.

• Difficulty locating an address.

• Road closures or traffic disruptions.

• Incorrect shipping information.

• Other events beyond reasonable control.

If your HAEYLORAN shipment is significantly beyond the estimated 7–20 business day transit period, please contact customer support.

Where appropriate, we may examine the tracking information available and communicate with the relevant logistics provider about the shipment.

07 / Confirming Your Delivery Details

Customers are responsible for checking that the shipping information entered at checkout is accurate and complete.

Before placing your order, verify each of the following:

• The recipient's full name and telephone number.

• The street address and any apartment, unit, or suite number.

• The city and state, province, or region.

• The postal or ZIP code and destination country.

An incorrect, incomplete, or outdated address can cause delays, failed delivery, a return to the sender, parcel loss, or additional shipping costs.

If a shipment comes back because the supplied address was incorrect or incomplete, further shipping charges may be required before it can be sent again.

Subject to applicable law, the remedies HAEYLORAN can offer may be limited when a delivery problem results from inaccurate shipping information provided by the customer.

08 / Customs and International Import Costs

Orders sent internationally may be subject to requirements or charges imposed by the destination country's customs or tax authorities.

Depending on the destination, these may include import duties, import taxes, customs clearance fees, tariffs, local government charges, or other import-related costs.

Unless checkout information states otherwise or applicable law requires a different arrangement, customers are generally responsible for destination-specific customs duties, taxes, and import charges.

If you are uncertain whether these costs apply, consider checking with your local customs authority before ordering.

Customs inspections and clearance can also extend delivery times. HAEYLORAN does not directly control these procedures.

09 / Damaged, Defective, Incorrect, or Incomplete Deliveries

Please contact us as soon as reasonably possible if your HAEYLORAN pet sweater, coat, shirt, or other garment arrives damaged, defective, incorrect, or incomplete.

Where possible, we recommend reporting the issue within 48 hours of delivery so that it can be reviewed promptly.

Depending on the circumstances and the applicable store policy, an eligible resolution may involve a replacement, an approved refund, or another appropriate solution.

To assess the issue, we may ask for photographs of:

• The outer shipping parcel and shipping label.

• The damaged or incorrect item.

• The inner packaging.

• The product shown together with its packaging.

A short video may also be useful for demonstrating loose stitching, torn knitted fabric, damaged seams, detached decorative details, broken closures, damaged trims, or another garment-construction problem.

Keep the affected product, packaging, labels, and any damaged components until our support team confirms that they are no longer needed.

If sufficient supporting information is unavailable, verifying the issue or submitting a claim to the delivery provider may be more difficult.

10 / Lost or Substantially Delayed Shipments

If tracking suggests that a parcel may have been lost in transit, we may work with the relevant carrier to begin a shipment investigation.

Where an investigation is needed, any applicable replacement or refund may depend on the circumstances and the outcome of the carrier's review.

If tracking records delivery but you cannot locate the parcel, first check around your property, with household members and nearby neighbors, with building reception or management, and in mailrooms or designated parcel areas. Where appropriate, also check with the local delivery facility.

You may contact the carrier directly, as it may hold additional information about where the parcel was delivered.

11 / A Delivered Status but No Parcel

Before contacting us about a shipment marked as delivered, please check the places where a carrier may have left it. These include front doors, entrances, porches, gates, mail areas, secure parcel locations, building reception, concierge desks, leasing offices, and nearby neighbors.

Ask household members whether they accepted the delivery or moved the parcel to another location.

The carrier may be best placed to clarify the recorded delivery scan and the location associated with it.

If these checks do not locate the package, contact our customer support team with both your order number and tracking information.

12 / Orders Arriving in Multiple Parcels

An order containing several HAEYLORAN items may occasionally be shipped in separate parcels. This can happen when products are prepared at different fulfillment locations or when dividing the shipment supports more efficient delivery.

You may therefore receive multiple tracking numbers, separate carrier notifications, and different delivery dates, with parcels arriving on different days.

We will not charge an additional shipping fee solely because we split your order into multiple parcels.

Tracking details will be supplied for each shipment where available. If only some items have arrived, review all available tracking numbers and allow reasonable time for the other parcels to reach you.

If every listed shipment is marked as delivered but an item remains missing, please contact customer support.

13 / Inspecting Your Order on Arrival

We recommend checking your delivery shortly after it reaches you. Look for:

• Visible damage to the outer parcel.

• Seals that appear broken or disturbed.

• Missing or incorrect products.

• Torn or otherwise damaged fabric.

• Loose or damaged stitching.

• Missing decorative details.

• Any other visible product damage.

Where reasonably possible, photograph visible parcel damage at the time of delivery. If the carrier offers the option, you may record that damage when accepting the parcel or refuse a severely damaged shipment where appropriate.

If you notice a problem after opening the package, contact customer support as soon as possible and, where possible, within 48 hours after delivery.

Retain the product, packaging, shipping label, and any damaged parts until the matter has been reviewed.

14 / Contact and Store Information

Our customer support team can assist with questions about orders, tracking, shipping, delivery, returns, pet sweaters, coats, shirts, and other HAEYLORAN garments.

Brand Name: HAEYLORAN
Official Website: haeyloran.com
Legal Entity: Chongqing Yanteng E-Commerce Co., Ltd.
Customer Support Email: service@haeyloran.com

Registered Address:
Unit 1-183, No. 77-9 Gongnongpo, Shapingba District, Chongqing (Cluster Registration)

haeyloran.com is owned and operated by Chongqing Yanteng E-Commerce Co., Ltd.

Chongqing Yanteng E-Commerce Co., Ltd. is responsible for running the HAEYLORAN online store, providing customer support, coordinating orders, and managing related e-commerce activities.

Whether your order contains a knitted pet sweater, a coat, a shirt, or another garment, our aim is to make ordering and delivery easy to understand at every stage.

For assistance, email service@haeyloran.com.

Thank you for shopping with HAEYLORAN.